Refund and Return Policy

DATE OF LAST UPDATE: JANUARY 21, 2020

If you are unsatisfied with your Product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product, other than those indicated, purchased on this website in accordance with the terms below.

Please do not send your purchase back to the manufacturer.

Before any return will be accepted you must have a return authorization (RMA) number. Any item returned without an RMA number will be rejected and return shipping costs will be the responsibility of the buyer. 

A return authorization must be requested within 7 days of your date of delivery. You must contact us at support@toplinestock.com to request and receive an RMA number. The return merchandise authorization (RMA) number must be included along with your returned product. You must return the Product to the address provided  within 30 days of your date of delivery.

Once you have shipped your return item please email us back with the RMA and the tracking # so we can track your return.

A Few Things to Know

• Returned product(s) must be unused and in the same physical condition as shipped. All accessories originally included with your purchase must be included with your return.
• Returns must be in the original packaging and packed in the same manner as received.
• Refunds may take up to 30 days depending on the warehouse. Although, most returns are processed within a week.
• Approved refunds will be processed back to the original form of payment within 10 business days.
• There are certain situations where only partial refunds are granted (if applicable).

Types of Returns and What to Expect

• Unwanted - You will be refunded the cost of the product.
• Returned to Sender - You will be refunded the cost of the product minus return shipping expenses.
• Lost in Transit- We will initiate a claim with the carrier, if the item is found/delivered to customer the claim will be closed. If there was insurance on the order and the carrier approves the claim then you will receive a full refund.
• Defective - You will receive a full refund, or upon your request a replacement of the item.
• Damaged - Damages must be reported within 7 days of package delivery and we will initiate a damage claim with the carrier. You will need to provide proof of the damage (usually photo(s) will be requested) If the claim is approved by the carrier, you will receive a full refund.
• Missing Part(s) - In most cases we will get the warehouse to send the missing part(s), if this is not an option it will be treated as a "Not as Described" return.
• Not as Described - If a product arrives not as described, we will review it on a case by case basis and may ask for additional information, if the item is found to actually be "Not as Described" you will receive a full refund.
• Shipping Labels - Buyers are responsible for return shipping on all returns, although in some cases we may send a return label.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to the warehouse.

If you return any product(s) to Top Line Stock or designated return location without all parts and accessories originally included with your purchase, Top Line Stock retains the right to charge you a restocking fee of 30% of the original price of the product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product(s) is returned as being defective and it is inspected and determined to be in good physical condition, Top Line Stock retains the right to charge you up to a 30% restocking fee. This fee is to cover the cost of labor and repackaging costs and/or any fees charged by our suppliers.

Non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Books with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Any items returned without an RMA

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you have not received a refund after 10 days, please first check your bank or contact your credit card company. It may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at support@toplinestock.com.

Sale items (if applicable)

Refunds, if approved, will be in the amount of the original purchase price or, if prorated for any reason,  calculated from the original purchase price.

Exchanges (if applicable)

We only replace items if they are defective or damaged and at the request of the buyer. If you need to exchange a Product for the same item, send us an email at support@toplinestock.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Products With Special Return Conditions

For any product with special refund and return restrictions or conditions not covered in this policy, the details of which will be noted on the product details page. Such details will supersede this policy.

Still have questions about your return? Contact customer service at support@toplinestock.com.